Tiles are guaranteed before being laid especially when it comes to size, shading and tonality. Please ensure all that you have the same batch and shade number. (Printed on the side of the box). Ensure that you do not under-order as the same batch number may not be available if you run short.
Please ensure that you clean any spillages timeously with warm water to avoid stains - Red wine wax, Coffee etc. The 1 year guarantee applies to General Wear and Tear within the Specification and intended use of the tile. Do not leave any residual moisture on the floor, make sure to dry mop, wet vac or dry with an old towel. Do not use acid or wax based cleaning materials. Household cleaning detergents are not recommended for Polished Porcelain. It is advisable to place a mat at high traffic entrances to avoid scratching from small stones brought from outside.